Silverback Remote Hands minimizes your team’s data center visits during the COVID19 crisis.
Use Silverback as your remote hands, minimizing your team’s visits to data center facilities during the COVID19 crisis. Silverback’s mission is to support people who run data centers. This mission takes on special meaning in light of the current crisis. We can support clients in the San Francisco Bay Area and Sacramento, Seattle, Dallas-Fort Worth, Phoenix, Las Vegas, Chicago, and Ashburn/Northern Virginia.
Remote hands is the general name for a service to delegate IT management and maintenance tasks within a colocation facility to technicians hired by the provider. This allows the colocation customer to focus on internal tasks within their own organization and prevents them from having to send their own technical staff to a colocation facility.
Often, a remote hands service is available around the clock and year-round, in case of data center emergencies or issues that occur outside of regular business hours.
Silverback Remote Hands can provide the following support services:
- Data Center equipment status check/reboot
- Shipping, receiving, inventory, and RMA support
- Rack and cable of equipment
- Third-party vendor escort and assistance
- Cable and port validation
- Structured cabling installation
- Circuit testing
- IT Hardware migration and consolidation
- Asset audit and inventory
- Decommission devices
- Technical project management
All Silverback technical staff has been trained on WHO & CDC guidelines and will continue to stay informed of and comply with all local, State, and Federal policies as they continue to evolve.
The Coronavirus (COVID-19) pandemic has probably affected you, your family, and your company. Our thoughts are with anyone directly affected by the virus. While the Coronavirus has presented some challenges for all of us, including the team at Silverback, we are committed to supporting our staff and our customers and continuing to provide essential service safely and effectively.